The short version
Thirty days from delivery. If we got it wrong, we fix it at our cost. If you changed your mind and the kit is unopened, you can send it back.
What qualifies for a return
- Damaged in transit — send a photo, we replace or refund immediately.
- Missing parts — send a photo of what arrived, we ship the missing items free.
- Wrong item or printing error — we cover return shipping and send a replacement.
- Unopened, change of mind — return within 30 days, you pay return shipping, we refund the item price.
What does not qualify
- Kits that have been opened and partly painted, unless there is a defect.
- Custom photo kits, because they are printed specifically for you and cannot be resold.
- Damage reported more than 30 days after delivery.
How to start a return
Email support@yukediy.com with your order number and a photo if the issue is visible. We reply within one business day with instructions. Do not send anything back before you hear from us, because our returns address is different from our mailing address.
Refund timing
Refunds are issued to the original payment method within 3 business days of us receiving the return or approving the claim. Your bank may take another 5 to 10 days to show it.